JB Hi-Fi in Narre Warren South | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

I recently had a horrible experience at this store that I feel compelled to share.

On the 17th of August, my friend and i went to our local JB Hi-Fi at Fountain Gate. We were looking for portable chargers, for our upcoming holiday. We were approached by a long black-haired male with a slim build who was working close to the phone section of the store. He offered to help but we declined and thanked him. I was looking at the portables whilst also researching on my phone to see which brand had better reviews.

We decided on on a portable and headed to the registers to pay for it, not knowing that the long-haired fellow was following us this entire time. When it was our was turn to pay, he cut in and asked us if we it was just one portable we had on us, and we said yes. Then he accused us of stealing another and putting it in my right pocket.

I pulled out my phone from my right pocket and showed him there was nothing else there, I even offered to let him search me which he declined. He then walked off and didn’t offer any apologies or acknowledgement of his mistake at all. Other customers and the person at the register witnessed this whole fiasco which left us horribly embarrassed and angered.

As a local Narre Warren resident, this is not only totally unacceptable and unprofessional but downright appalling from any staff.

I will never be returning, and I strongly advise others to stay away if they don’t want to be falsely accused and treated poorly.

Went in today to get a Google product but was confused as to where it would be. Asked two staff members who were lounging around having an obvious social conversation about BMX/weekend activities in the tech area. After a terse response that the product “probably wasn’t available” as a newer model was rumoured to come out soon, and without checking anything, or offering alternatives they resumed there weekend conversation immediately while I was still standing there. Would have been more than happy to purchase another item rather than store hunting for the same product. Lost an easy sale, I won’t go back in a hurry.

We came in to buy a TV and microwave, and was helped by the team member Nick. Can’t rave highly enough about Nick! He was so knowledgeable and guided us to the tv and microwave that would suit our needs best, and worked out a great bundle deal for us. Thank you Nick, you’re awesome! Delivery was a bit average. They gave us a 3 hour delivery window from 11.30am to 2.30pm. Delivery arrived right at the end of the window, and driver called me to say they were 10 mins away but took another 30 mins to arrive.