About JB Hi-Fi Forrest Chase:
Our main services are Electronics store and we are Located at Forrest Chase, Tenancy 22, Level 1/200 Murray St, Perth WA 6000, Australia
Repair Services offered :
Electronics store, Appliance store, Audio visual equipment supplier, Camera store, Cell phone store, Computer store, Home theater store, Music store, Home audio store, Video game store
Trust us to deliver effective solutions at competitive prices!
Address & Location:
Rating:
Reviews:
A very average customer experience today while procuring an Apple Watch during their EOFY Sale as a result of one single male salesman but thankfully the lovely female cashier Chan saved the day with her fantastic attitude.
I usually had quite good experience at this JB Hifi in Forrest Chase right above Woolsworth on Murray St Mall, with James being one of the friendliest salesman.
However, I was served by a tall male staff in black today (Lewis?) who was indifferent to my query on the Apple Watch Series 8.
As I already decided what I want, i had to convince him to price match Officeworks by $2 (yes AUD2) per JB’s policy. He reluctantly agreed but I found out later he didn’t put it through his system, much to the cashier’s dismay.
When his attempt to upsell me the extended warranty and Apple Watch protective cover failed, his demeanour continued to be indifferent, and I was actually surprised to hear one of his colleagues reminding him “Remember: Please, Thank YOU!” as he walked past him to get the Apple Watch. This staff then politely greeted me with a friendly “How R U?”, which Lewis didn’t even do initially.
It was only when cashier Chan put through the sale via my JB vouchers & said I still owe $2 that we realised Lewis either didn’t honor his price match promise, or failed to put it through properly.
Unfortunately for chan, but fortunately for me, she decided to pay the difference herself to complete the sale, much to my surprise.
It was because of her and the other general staff that saved this experience for me, and I will continue to support this store but avoid Lewis in future.
I usually had quite good experience at this JB Hifi in Forrest Chase right above Woolsworth on Murray St Mall, with James being one of the friendliest salesman.
However, I was served by a tall male staff in black today (Lewis?) who was indifferent to my query on the Apple Watch Series 8.
As I already decided what I want, i had to convince him to price match Officeworks by $2 (yes AUD2) per JB’s policy. He reluctantly agreed but I found out later he didn’t put it through his system, much to the cashier’s dismay.
When his attempt to upsell me the extended warranty and Apple Watch protective cover failed, his demeanour continued to be indifferent, and I was actually surprised to hear one of his colleagues reminding him “Remember: Please, Thank YOU!” as he walked past him to get the Apple Watch. This staff then politely greeted me with a friendly “How R U?”, which Lewis didn’t even do initially.
It was only when cashier Chan put through the sale via my JB vouchers & said I still owe $2 that we realised Lewis either didn’t honor his price match promise, or failed to put it through properly.
Unfortunately for chan, but fortunately for me, she decided to pay the difference herself to complete the sale, much to my surprise.
It was because of her and the other general staff that saved this experience for me, and I will continue to support this store but avoid Lewis in future.
JB Hi-Fi is a prominent Australian retailer specializing in consumer electronics, home appliances, and entertainment products. Founded in 1974, the company has grown significantly and now operates over 300 stores across Australia and New Zealand. JB Hi-Fi is known for its wide range of products, including televisions, computers, tablets, mobile phones, audio equipment, and home appliances, as well as a variety of music, movies, and games
I encountered some difficulties while looking for help with a product during my recent visit. Despite a wait of around 20 minutes, the staff present seemed preoccupied with discussions among colleagues rather than customer requests. Additionally, I found their communication with customers lacking in politeness, and it became clear that they could benefit from continued customer service training.
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