MSY – Adelaide in Adelaide | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

MSY, Umart…

Phone consultation constantly is misrepresenting our position with a purchase.

5000D Airflow of which we expected initially a complete case, 2 fans, hdd dock, side doors and vents.
None of which are present which initially we thought it was a major failure in quality control until we backtracked on the order.

There is 5000D Airflow and 5000D Core… Having previous expirience and ownership, we picked up one and did not know the mistake.
They keep telling us we changed our minds, no, we made a mistake, when I bought mine, there was no 5000D airflow and did not expect this echonomy model.

We have offered to pay a restocking fee, we have email correspondence and have intentions if MSY refuse to negotiate a solution for a mistake to take this up with theAustralian Business and Consumer Affairs.

MSY has a history 2011 and 2017 approximately of missleading consumers about warrenties and there rights.

A restocking fee means they can confirm the contents are contained and the unit is un-used and undamaged in the intrest of the business.

MSY do not have good customer care, unless they are willing the negotiation of this situation, we will be taking further action in reflection of the history of the business and the lack of support in rectifying our personal miss judgement of the product.

There are other companies upcoming trying to break into the industry which is highly competitive. I’m going to consider alternatives in future if MSY does not make improvements.

PS: A pc case is not a motherboard, graphics card or other heavily considered electrical item.
Can we please negotiate a solution before we are required to excelate?

ACCC against MSY fined for missleading/missrepresenting warrenties and consumers.
https://www.accc.gov.au/media-release/msy-technology-ordered-to-pay-penalties-of-750000-for-consumer-guarantee-misrepresentations

I’m going to be brutally honest here. While they do have a range in their Adelaide store I was shocked from the moment I walked in. The place was an absolute mess and to be quite frank, disgusting. It was dusty and dirty and looked like no care had been put into the upkeep of the place at all. I understand some days can get busy, but the sort of mess that was around took far more than a day to acquire. If they care so little about the outward appearance and the area where customers are, it makes me wonder about how they treat all the computer components they sell that are stored where the customer is unable to see them.

Service from David was a little abrupt. He was not friendly at all. Elizabeth MSY are much friendlier and more helpful with engaging conversation.
After searching online for a particular product that was in stock, it was disappointing to find it was not available when we attended the Store. I can only presume it was sold in the hour it took us to drive there.
At least they were open on a Sunday and we were able to purchase something similar.