Casphone Phone and Computer Repairs in Cairns | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

Due to a problem with the screen of my mobile phone, I did a so-called original screen replacement here for 599$, but after the replacement, I found a small black spot on the screen, and the automatic brightness adjustment function of the phone failed, the original color display function disappeared, and the Apple system reported There are problems such as unknown components in the system. I went to the CASPHONE store and wanted to have some face-to-face inquiries about these issues, but their manager refused after-sales service after just listening to my description without any inspection of the phone. After my follow-up questioning, He said that the black spots on the phone screen were not a maintenance problem, but that I must have damaged the screen myself. He also said that the failure of the automatic brightness adjustment function of the phone was a problem with my settings, and turned on the “automatic option” in the settings to automatically switch between day and night modes when my phone had already turned on automatic brightness adjustment, trying to deceive me that it was just a problem with the settings. , and refused after-sales service in a very rude, arrogant and unprofessional manner. There is a big problem with the professional knowledge and personal quality of the manager of this store, and I guess that the so-called original screen will not be used here at all. They just want your money.

DO NOT GO HERE. I got my screen replaced, he called me while he was fixing it telling me the speaker needs to be replaced as it had water damage. When I got my phone back my Face ID wasn’t working. He didn’t tell me that me getting an aftermarket screen would stop this from working. I insisted he put my old screen back on, when he gave me my phone back he completely ruined the screen. I took it to another phone shop and they opened the phone up to find he put an aftermarket chip in my phone because he damaged the previous one when he opened the phone up. They told me this was definitely the case and that I should go and ask him where the original was. When I went back up he was so rude and was clearly very angry, he was just shaking his head and telling me that he never changed it (he must have as my phone has never been fixed before). The bloke broke my phone and now I can never use Face ID unless I go to an Apple Store and get them to replace the chip with a legit part and reprogram it. This shop cost me even more money. My friend also used the same company in Mackay, which tried to give him a screen that was too small for his phone. Don’t go to any of these stores they’re a joke.

Some guy names Philip has completely butchered my iPhone 13 when I tried to get my charging port fixed he proceeded to break my screen
He told me it would be an hour job but was waiting the whole day!! Missing so many screw everything was loose making noises
When I brought it back to the store I spoke to him again all to be told he will fix it and couldn’t even explain what was wrong!! He put Oppo screws in my iPhone what is wrong with him calls himself a tech
Everything was lose and my top camera and speaker were not plugged in! And my top bracket is missing
I DONT RECOMMEND THIS GUY AT ALL IM SO UPSET