JB Hi-Fi Cairns Central in Cairns | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

We went in here to find any good deals on the Boxing Day sale.

We went inside and kindly greeted by the security guard. We were looking around for ps5 head phones. We found them and asked if they had the white version available (they only had camo and black). We asked if they had the white one available and they said they would go check. He came back in under 5 mins and said they did not have them. We said we’ll get the black one.

We went to the line which was pretty big and it was moving at a pretty fast pace. When we got to the checkout the man there was very energetic and it’s what you need to brighten up your day. We told him that we had a gift card and he happily said just scan there.

We got our things and left. All over an amazing experience and 100% recommend.

Reasonable prices. Great choices. Mature staff are always helpful though the young staff seem to avoid you if possible. I think the mature staff should train some of the younger staff in social skills. But I have to mention the one young lady that did make eye contact was very nice. Great refund and exchange policy. But do some research into what you want before you go because some staff aren’t as knowledgeable as others and I was sold the wrong connection to what I needed and had to make a second journey back. It was swapped no problem as their mistake. Good quality good value shop.

The best customer service I have ever encountered. The staff especially Nick is friendly and attentive. He solved a tricky situation involving another store in Adelaide. I was very welllooked after and after months of dealing with a faulty set of ear buds Nick got me a store credit and I could replace them in a matter of a couple of days. We will make JB HIFI Cairns our go to store from now on. Thanks again Nick.