National PC Solutions in Taylors Hill | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

Had to send my PC to them for repairs as per JB Hifi’s warranty program. Once it arrived, I received an email to say it was on its way back to me via Australia post. Came back in flimsy packaging with minimal protection, went to the wrong address which is how I know they didn’t read my repair instructions. There was no repair description, no response to emails and the phone number is pretty much bogus. I finally got through to them via JB hifi and was told they replaced the hard drive and repaired the motherboard supposedly. My CPU itself isn’t turning on at all which was most definitely not the problem before. I have no idea what they’ve done but JB hifi wants me to post it back to them at my own expense. This company is absolutely terrible, do not deal with them if you ever have the choice.

Unbelievably incompetent.

The technicians took an entire month to replace 2 ram modules, and then sent back my computer, in the same box I sent it in (which was already ripped and repaired with tape), with the computer case broken.

After sending it back AGAIN, and waiting another month (this is all happening during one of my busiest University Semesters by the way), they declared the computer irreparable, and provided me with a store credit refund.

After convincing them to return my old hard drive, and asking for the cables to be included (which they agreed to), I received the hard drive, 2 weeks later, with no cables whatsoever.

There has just been constant mistakes made on their end and I can’t recommend people to steer clear of them enough.

I was pretty impressed with these guys. They provided the warranty service for a cheap Kogan laptop, so I figured the service would be pretty minimal. Instead, they were responsive, fast, and got the job done. I spoke to one of their staff, who did a great job of keeping me up to date. The laptop came back in the same packaging I sent it in (which is my responsibility to provide, not theirs), and I was pleased to see it came back clean (no fingerprints on the screen, unlike my last Apple repair). The 1 star reviews for these guys don’t make much sense to me, there was nothing to complain about in my experience, and much to be pleased with.