T World ICT in Bentleigh East | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

Zereo customer service. I dropped my phone in to get a quote to try and recover the data after water damage based on the reviews and claims of being specialists on their website. A week went by & no update so I called up and was told someone would call me back that afternoon. No call. Followed up time and time again. The technician never seemed to be there so I was promised call backs that never happened. Long story short, on my 6th follow up call (after they’ve had my phone for 3 weeks) they tell me they can’t recover the data and to pick it up. I understand there are no guarantees, but the whole exercise has been a complete waste of my time! The glowing reviews seem to be at least 2 years old. Things have gone downhill significantly since then. Go somewhere else.

These guys are the absolute bomb! I dropped my phone and broke my screen on my iPhone 6. It was useable for a couple of days before it became useless today at 4.40pm, no touch response. I called these guys at 4.45pm and was told I could bring it in today for an immediate turn-around. Less than 15 minutes after arriving, I had my phone back with a faultless screen and tempered glass cover. I spoke to Michael who was so friendly and helpful on the phone and then in-person at the store. 10/10 would go again and recommend. Cost was $99 for screen and $20 for glass cover. Perfect!

Workmanship seems good but very unprofessional. Poor customer service.

They put my repair off the day I was meant collect. When i called them on it, hey agreed to finish it for me to collect after hours.

When i arrived,m at the agreed time, the door was locked and there was a sign that said “We will be back shortly. Thank you for your patient.”

I waited for 30 minutes, knocked and called the phone numbers available several times. Finally the guy I had dealt with the entire time, walked out with headphones in, said he was sorry and blamed the technician.