CeX in Canberra | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

I recently made an online purchase for a computer graphics card using the click and collect option. Upon arriving at the store to retrieve my order, I was disappointed to find that the graphics card was visibly dirty and had not been cleaned prior to my arrival. Although the staff promptly removed the dust by blowing it out, they then proceeded to place the card in a standard brown CeX paper bag without any additional protective packaging.

It is crucial when handling sensitive electronic components, such as graphics cards, to take precautions against static charge and physical damage. Proper handling involves the use of anti-static bags or, at the very least, bubble wrap to ensure the safety of the hardware until it reaches the customer’s possession.

Based on this experience, I cannot recommend purchasing these types of products from CeX at this time. However, I hope that they will take the necessary steps to improve their handling and packaging procedures in the future.

I would love to give this place a higher rating. I love the concept, and the store looked fun and well stocked when I was in there.

Trouble is, nothing was quite as they said it would be. We bought a monitor online – went in and picked it up – got it home only to find it was broken. Not just a small break, either; a big crack in the corner of the screen which 100% was NOT done in the short ride back in our car today. So how did they not see it?

That meant another trip down, where to their credit, they refunded for the broken screen with no problem. They had another one the same size in stock! Great! So we got that – but then realised on our way out of the shop that it was mislabeled and was the wrong size (too small). So refund there as well.

If you can’t trust that they’re checking the basic quality of the hardware, and measuring it properly, before selling it on – what’s the point?

Bought an iPhone SE 2020 for $300. Went home. The earpiece is muffled. Came back. They clean it. It’s still not working properly. The guy tries to gaslight me into believing it works fine.
Exchange the phone for the same one. Battery has been replaced. I get home, the volume switch, as well as buttons are non functional.

Literally gave me 2 broken phones IN A DAY, while saying “we test them”.
DO you? Because if you did, you would know that both these phones are faulty.

Will be returning tomorrow, once they open.

I know they don’t do refunds, so I will be exchanging it for ANOTHER, THIRD phone.

Bought a PS4 Pro previously and was given a faulty, broken controller. Was given a working one.

Bought AirPods Pro, they were fake. Exchanged for real ones.

Literally every purchase is a scam. Avoid like the plague.