Coastal Computing Solutions in Taree | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

Very poor communication. Originally took my computer in Wednesday 3/4/19. The man on the front desk said it would “most likely” be ready by the following Monday. I waited all weekend and almost the entirety of Monday before calling the store to find out what was happening. I spoke to the same man who was short and rude with me, and spoke over me several times. He said that since I hadn’t gotten a call about the specifics of the repair, I shouldn’t have expected it to be ready by Monday. But why didn’t they call to tell me that it would take longer than expected? The new expected repair time was at least another 3 days, as they hadn’t even looked at my computer, nor had they ordered the part they needed.

Today they called to say it was ready, so I immediately went to the store to get it. The same man was on the front desk and I asked him again, why he had told me it would take 3 days, when it took much longer. He said to me that he had said it would “most likely” be ready. I said that meant it should be ready then. He said that I “interpreted” it that way. How else do you interpret “most likely”? I do not appreciate being lied to, as this IS what he did, and then being told that it’s my problem for interpreting his words to mean something other than what he thinks they mean. Most likely means more likely than not. Perhaps instead of using most likely, he should find another phrase that actually means what he wants to say. He again spoke over me several times as I tried to explain my position.

I would also have appreciated being told that it would take longer than his estimate, rather than less, as I would have been prepared for the wait, rather than annoyed and upset that it wasn’t ready on the day I was informed it should be ready. He also tried to make that my problem by telling me that other customers didn’t like to be told that it would take longer. Do other customers prefer to be lied to and told that it would take 3 days and instead it takes 5? I certainly didn’t.

The repair is good, and I’m glad i have my computer fixed and back in my hands, but I will not be returning to Coastal Computing Services ever again.

Communication is a very important part of business in my opinion, and if their key front of business person can’t communicate, I don’t want to give them my business.

This is THE place to go when you need a computer (tablet, Android, printers, or parts etc.)! Tim and Mat are absolutely fantastic, and they will look after your computing needs in the most cost-effective, efficient way!
And the best news?! I’d had a dead hard drive that had twice been examined by other technicians for data retrieval without success: over a year later, and still hopeful, I handed it over to Tim… within 6 weeks I had 98% data recovery on a new portable hard drive!! I have several witnesses to attest this
CCS work with top industry experts to achieve results and without this network, my important data (work and personal files) would not be with me now!
I’ve also bought a personal-designed laptop from them for my professional work You get far better value for money and time with CCS
Please! Give this a go! Support local business too
Sincere thanks Tim and Mat for all you’ve done for me

excellent customer service from Tim and Matt, My macbook pro could not be saved due to hardware failure, however they went above and beyond to source a new mac shipped within 2 days with no added costs.

They were honest about my old macs condition and advised me on which new computer would suit my personal needs.
Dont bother driving to the city for your technical needs when Coastal computing solutions can provide the same solutions locally!

Very happy customer.