The Good Guys Cranbourne in Cranbourne North | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

Hi please do not buy any stuff from the store . issue is that I bought one stuff from three year ago with the extra warranty in July when I have a problem with that I ring to the company which I got extra warranty one and they told me they have finished a contract with June with the good guys and another company takeover. Then I ring current company and they said we fix the problem now it’s more than one month. They did not resolve the issue . That’s is happening in a good guys. Please do not buy anything from the Cranbourne or other good guys place because of you will be suffer same as I am is much better go Harvey Norman there resolve the issue as soon as possible not like good guys I pay them all the money and still one month they keep saying company issued to you and when I ring company they said they issued Credit to store. It’s a big hassle. I been 4 time to store and waste my time they always said next time or 48 hrs they fixed . Do not buy anything. Go to Harvey Norman or JB hi-Fi not good guys. They charge me for extra warranty Money for which company they already finish the contract now it’s really big hassle. It’s more than three week or I can say 25 days. They still did not resolve the issue.

Disappointing Experience with Good Guys

I recently purchased a dishwasher from the Good Guys Cranbourne store and opted for their delivery, installation, and 3-year extended warranty Gold Concierge service. However, what should have been a seamless experience turned into a nightmare due to poor service and unresolved issues.

Upon installation, it was immediately evident that a part was broken. I contacted the store, the concierge team, and the help desk multiple times through calls and emails, but to no avail. Each time, I was promised that someone would reach out within two days, but unfortunately, nobody came or called.

The lack of communication and follow-through is incredibly disappointing. As a customer who paid extra for installation and extended warranty, I expected better service and support. It’s frustrating to be left in limbo without a resolution in sight.

I urge potential customers to reconsider their purchase from Good Guys until they can demonstrate a commitment to customer satisfaction and timely resolution of issues. This experience has left a sour taste, and I hope it serves as a warning to others.

I recently had the pleasure of working with Clare at Good Guys Cranbourne, and I can’t speak highly enough of her service. From the moment I walked in, Clare’s professionalism and genuine enthusiasm were evident. She took the time to understand my needs and provided insightful recommendations without any pressure. Her deep knowledge of the products, combined with her friendly and approachable demeanor, made the entire shopping experience seamless and enjoyable. Clare’s dedication to customer satisfaction is truly commendable, and she is a standout asset to the Good Guys Cranbourne team. I wholeheartedly recommend Clare for anyone in search of exceptional service and expert advice