JB Hi-Fi Frankston HOME in Frankston East | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

Very disappointed with staff at this JB, called up today and was told they had the product I needed in stock and was given a price from Jack the duty manager, only to have driven for 30 minutes to purchase this, once there, extremely rude staff member telling me they only had a second hand one (returned stock from customer), I asked to see if they could see if any other jb had one, waited 20 minutes whilst rude staff member called, then she hangs up on call and walks away.
Went to the Good guys, spent my money and got lovely customer service, will never go back to JB

Similar to another review left today, I felt that my presence in the store was not acknowledged for minutes after being seen. I arrived today ~ 40 minutes before close, staff abundant in all departments. In fact, the Security Staff / Door Person working here today was far more helpful; and deserves a raise for sure! He greeted me upon entry and ensured I left with my objective resolved — which was unfortunately not resolved because they could not price match from Amazon. Would rather purchase from JB over Bezos but I cannot say I was happy with the service.

I recently had a fantastic experience at JB Hi-Fi and wanted to share my positive feedback. From the moment I walked in, the staff were incredibly helpful and knowledgeable about the products. I was impressed by the wide range of electronics and entertainment options available, all at competitive prices. Not only did I find exactly what I was looking for, but the checkout process was quick and efficient.